Introduction Partner Relationship Management (PRM) is a system of methodologies, strategies, software, and web-based capabilities that help a manufacturer to organise and manage relationships with business partners. PRM acknowledges the existence of the “partner eco-system” – an often complex network of inter-dependent entities collaborating upstream of the end-customer. The general purpose of PRM is to [...]
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Partner Relationship Management (PRM) – An Introduction To the Concept, Enabling Technology and Benefits
January 5th, 2010 
Admin 
Posted in General 
Tags: Benefits, Concept, Enabling, Introduction, management, partner, Relationship, technology 
No Comments »Svp Customer Service – the First Customer Communications Management Sponsors Meeting
December 28th, 2009 Admin You will need cross-functional sponsorship at executive level to ensure the successful delivery of a customer communications management infrastructure. We’ll talk about all the SVP roles within the business over time but for today, lets talk about the SVP of customer service and lets talk about outbound communications in this article. (I’ll cover inbound benefits [...]
Posted in General Tags: Benefactors, Call Centre, Centre Operatives, Centre Users, communications, Communications Management, Customer, Customer Communications, Customer Correspondence, Customer Service Centre, Customer Services, Executive Level, First, First Meeting, Greetings, Insertion, Key Performance Indicators, management, Management Infrastructure, Meeting, Paragraphs, Senior Vice President, Service, Significant Impact, Sponsors, Sponsorship, Workflows No Comments »Seven Key Steps for Identity Management in an Unified Communications World
December 24th, 2009 Admin Many people use unimaginable figures of 5 applications and 6 different channels for communication every day. The truth is that an increase in tools does not mean a more efficient communication. Actually, when they try for the first time many employees are unable to reach their co-workers, and this can be attributed to the channel [...]
Posted in General Tags: Administrative Costs, Capability, Channel Options, Co Workers, Colleague, Communication Channels, Communication Facilities, communications, Communications Network, Directory Systems, Efficient Communication, Existing Systems, Identity, Inhibition, Ip Telephony, management, Many People, New Technology, Security Loopholes, Seven, Steps, Time Consuming, Tools, Unified, Unified Communication, Unified Communications, World No Comments »