SAN JOSE, CA–(Marketwire – December 9, 2009) – BT and Cisco (NASDAQ: CSCO) announced today they have deepened their longstanding collaboration by a breakthrough in unified communications (UC), with the launch of a global “cloud” based IPT solution from BT’s Onevoice UCC portfolio. Together, the two companies are launching a scalable, business-grade, global hosted IP [...]
Posts Tagged ‘Service’
BT and Cisco Deliver on Cloud Vision With Launch of Pioneering Hosted Unified Communications Service
January 2nd, 2010 
Admin 
Posted in General 
Tags: Analyst Firm, Business Grade, Capital Expenditure, Chris Barnard, Cisco, Cisco Services, Cloud, Cloud Vision, communications, Communications Service, Csco, Deliver, European Telecommunications, Global Cloud, Global Platform, Hosted, Investment Costs, Launch, Longstanding Collaboration, Marketwire, Messaging Technologies, Networking Research, Pioneering, Scalable Business, Service, Telephony Service, Uc Services, Unified, Vision, Voice Communications 
No Comments »Svp Customer Service – the First Customer Communications Management Sponsors Meeting
December 28th, 2009 Admin You will need cross-functional sponsorship at executive level to ensure the successful delivery of a customer communications management infrastructure. We’ll talk about all the SVP roles within the business over time but for today, lets talk about the SVP of customer service and lets talk about outbound communications in this article. (I’ll cover inbound benefits [...]
Posted in General Tags: Benefactors, Call Centre, Centre Operatives, Centre Users, communications, Communications Management, Customer, Customer Communications, Customer Correspondence, Customer Service Centre, Customer Services, Executive Level, First, First Meeting, Greetings, Insertion, Key Performance Indicators, management, Management Infrastructure, Meeting, Paragraphs, Senior Vice President, Service, Significant Impact, Sponsors, Sponsorship, Workflows No Comments »Software and Technology Customer Service Part II
December 16th, 2009 Admin In part I of this article, we examined the effects of management ignoring customer service to focus on “sexier” parts of the business, and introduced a couple of the negative things that can happen as a result. Let’s continue on: VOICE MAIL HELL This is my pet peeve and the pet peeve of many other [...]
Posted in General Tags: Customer, Customer Focus, Customer Service, Customer Support, Efficient Use, Frustration, Half Hour, Intention, Leading Edge Technologies, Love, Maze, Menus, Part, Pet Peeve, Phone Pad, Prospects, Service, Software, Software Technology, Support Reps, Technical Support, technology, Technology Customer, Using Technology, Voice Mail Hell No Comments »